Return & Refund Policy

Clickdeck Online Store – Return & Refund Policy

At Clickdeck, we want you to be confident with your purchase. This Return Policy applies to all purchases made through the Clickdeck Online Store. It sets out your rights under the Australian Consumer Law (ACL) and our additional store policies.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair or refund if a product has a major failure (for example, if it is faulty, not fit for purpose, or not as described). This applies regardless of the size of the product.

Change of Mind Returns

Because our products are generally large, heavy, and costly to transport, we are unable to accept change-of-mind returns or exchanges on large items purchased online, including:

• Clickdeck Frames
• Deck Boards
• Pavers
• Pre-Made Deck Kits / Packages

We do accept change-of-mind returns on small accessories (e.g. clips, brackets, screws, or hardware) purchased from the Clickdeck Online Store.

• Return shipping for these items is at the buyer’s cost.
• Items must be returned unused, in their original packaging, and within 14 days of delivery.

How to Return

1. Contact our support team at info@exolux.com.au or call 1300 921 043 with your order details.
2. If approved, return the item to our warehouse at:
   Clickdeck Returns Warehouse
   6A Samantha Ct, Knoxfield VIC 3180
   
3. Once received and inspected, we will process your refund or exchange.

Shipping Costs

• For faulty or damaged items, Clickdeck will cover all return shipping costs.
• For change-of-mind returns (small items only), the buyer is responsible for return shipping.

Exclusions

We cannot accept returns on:

• Custom-cut products
• Clearance items marked Final Sale