Clickdeck Chat Support – Terms of Use

Welcome to Clickdeck Chat Support (“Chat Support”, “we”, “our”, or “us”). By using this chatbot on clickdeck.com.au, you agree to these Terms of Use.

1. Purpose of Clickdeck Chat Support

Clickdeck Chat Support provides general information about our products, decking systems, installation options, and related services. It also allows users to request a callback or email follow-up from our team.

The chatbot’s responses are for general guidance only and are not professional, legal, or financial advice.

2. Information Accuracy

• Responses are automatically generated and may not always reflect the latest details or promotions.
• Please verify important information (e.g. pricing, product specifications, installation requirements) with Clickdeck staff before making decisions.

We do not guarantee that all chatbot responses are complete, correct, or up to date.

3. Data Collection & Privacy

When you use the chatbot, we may collect your name, email address, and/or phone number (for callbacks or email responses), as well as your chat messages and related technical data (e.g. timestamps, browser type). Chat transcripts may be stored securely and/or sent to Clickdeck staff for follow-up.

We handle personal information in accordance with the Australian Privacy Principles (APPs) and our Privacy Policy.

4. Liability Disclaimer

Clickdeck Chat Support is provided on an “as is” basis. To the maximum extent permitted by law:

• Clickdeck and its associated entities are not liable for any loss, damage, or expense arising from reliance on chatbot responses or information provided through the service.
• Your use of the chatbot is at your own discretion and risk.

For formal confirmation or specific advice, contact our team via Get a Quote or the details below.

5. Updates to These Terms

We may update these Terms of Use from time to time. The updated version will be published on this page, and your continued use of Clickdeck Chat Support constitutes acceptance of the revised terms.

6. Contact Us